APA Style
Tschohl, John. (2003).
Achieving Excellence Through Customer Services : Unggul Bersaing Melalui Layanan Pelanggan (Cetakan I, 2003).
Jakarta:
PT Gramedia Pustaka Utama.
Chicago Style
Tschohl, John.
Achieving Excellence Through Customer Services : Unggul Bersaing Melalui Layanan Pelanggan.
Cetakan I, 2003
Jakarta:
PT Gramedia Pustaka Utama,
2003.
Text.
MLA Style
Tschohl, John.
Achieving Excellence Through Customer Services : Unggul Bersaing Melalui Layanan Pelanggan.
Cetakan I, 2003
Jakarta:
PT Gramedia Pustaka Utama,
2003.
Text.
Turabian Style
Tschohl, John.
Achieving Excellence Through Customer Services : Unggul Bersaing Melalui Layanan Pelanggan.
Cetakan I, 2003
Jakarta:
PT Gramedia Pustaka Utama,
2003.
Print.